Shipping policy
Every Well Hours order ships free within the United States, with tracking included. Here's what happens after you place your order.
Order processing
Orders ship within 1–2 business days (Monday to Friday, excluding US holidays). As soon as your order ships, we'll email you your tracking link. You can follow the same tracking number on our Track Your Order page.
Delivery time
Delivery within the United States takes 5–10 business days (Monday to Friday) after your order ships. Counting shipping and transit together, most orders arrive within 6–12 business days of being placed.
Shipping costs
Shipping is free on every order, with no minimum order value and no handling fee. Every order ships the same way: free, with tracking. The full amount you pay is shown before you confirm your purchase.
Where we ship
We ship to addresses within the United States only. We can't deliver outside the US at this time, and we don't ship to freight forwarders. Orders are packed and shipped by our fulfillment partner, who sends your package directly to the delivery address you provide.
Customs and duties
The price you see at checkout is the full price. You won't be asked to pay customs, duties, taxes or handling charges on delivery.
Tracking your package
Your tracking link becomes active once the carrier scans the package, which can take up to 24 hours after you receive the shipping confirmation email. If your tracking number still shows no movement after that, email us at support@wellhours.com and we'll check it for you.
Delays
Weather, holiday volume and carrier backlogs can occasionally stretch delivery beyond the usual window. If your order hasn't arrived within the expected timeframe, email support@wellhours.com with your order number and we'll follow up with the carrier for you.
Incorrect address
Please check your shipping address carefully before completing checkout. Spotted a mistake? Contact us as quickly as you can. As long as your order has not shipped yet, we can usually update the address for you. Packages returned to sender because of an incorrect or incomplete address can be reshipped once the address is corrected.
Lost or damaged in transit
If tracking shows your package as delivered but you can't find it, or if it arrives damaged, contact us within 30 days of delivery and we'll arrange a replacement or a full refund at no cost to you.
Returns
You have 30 days from delivery to request a return. How that works, and who pays for the return, is set out in our Returns and Refund Policy.
Business Information
Well Hours is owned and operated by R Metsers, a business registered in the Netherlands.
Store name: Well Hours
Company name: R Metsers
Dutch Chamber of Commerce (KVK) number: 96980516
Company address: Sophiastraat 9, Voorburg, 2271 SG, Netherlands
Email: support@wellhours.com
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (ET), closed Saturday and Sunday
We reply within 24 hours on business days (Monday to Friday). You can also reach us through our contact page.