Everything you need to know about ordering, shipping, returns and our products. If your question isn't answered here, email us at support@wellhours.com and we'll help.
Shipping & Delivery
Where do you ship? We ship to US addresses only. We can't deliver outside the US at this time.
How much does shipping cost? Nothing. Shipping is free on every US order, with tracking and no minimum.
How long will it take to get my order? Orders ship within 1–2 business days (Monday to Friday, excluding US holidays) and arrive 5–10 business days after they ship, so most orders arrive within 6–12 business days. Full details are in our Shipping Policy.
When will my order ship? Within 1–2 business days of your order. Orders placed on a weekend or US holiday count from the next business day. Each product page shows the day your order ships by if you order now.
How do I track my order? As soon as your order ships, you'll get a shipping confirmation email with your tracking link. You can also follow your package on our Track Your Order page.
My tracking number isn't moving. Is something wrong? A new tracking number can take up to 24 hours to show its first scan, because the carrier has to receive and register the package first. If there's still no movement after that, email support@wellhours.com with your order number and we'll check it for you.
Are there any extra fees? No. The price at checkout is the total you pay. We don't add sales tax, and there's nothing to pay on delivery: no customs, duties or other fees.
Returns & Refunds
Can I return something? Yes. You have 30 days from delivery to request a return, for any reason. Items must be unworn or unused and unwashed: clothing with tags attached, curtains in their original packaging. Email support@wellhours.com with your order number first and we'll send you the return instructions. Please don't send anything back before you hear from us.
Who pays for the return? If you changed your mind, you pay for return shipping. If an item arrives defective, damaged or not what you ordered, we cover everything and send a free replacement or a full refund, whichever you prefer. There's never a restocking fee.
Can I exchange an item? Yes. Start a return as described above and tell us which item you'd like instead.
When will I get my refund? Approved refunds go back to your original payment method within 7 days after we inspect the return. Your bank may need a few extra days to show it.
The products
How do I choose my size? Clothing comes in letter sizes. Each product page lists the available sizes, a size chart in inches when available, and a note if a style runs small. Between two sizes? Email support@wellhours.com your usual size and we'll help you choose. Our Size & Care Guide explains how to measure.
How do I know if the curtains will fit my window? Exact dimensions in inches and centimeters are listed under Size & details, along with what's in the box. Measure your window width and the length you want, then compare. Our Size & Care Guide shows how.
What are your products made of? Fabric details are listed under Size & details on the product page. Questions about a specific piece? Email support@wellhours.com and we'll help.
How do I care for linen? Machine wash cold on a gentle cycle, then line dry or tumble dry low. No bleach. Linen gets softer with every wash, and a few natural wrinkles are part of the fabric. Care notes are on each product page and in our Size & Care Guide.
How do I care for loungewear and sleepwear? Care instructions are listed under Size & details. Wash dark colors separately the first few times. Not sure how to wash a piece? Email us and we'll help.
Orders & Payment
Which payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Details are in our Payment Policy.
Can I change or cancel my order? Email us as soon as possible with your order number. If your order hasn't shipped yet, we can change or cancel it. Once it has shipped, please use the returns process.
Is checkout secure? Yes. Checkout is encrypted, and we never see your full card number.