Refund policy
We want you to be happy with what you ordered. If it isn't right for you, we'll take care of it. Email support@wellhours.com. We're available Monday to Friday, 9:00 AM – 6:00 PM (ET), and we reply within 24 hours on business days (Monday to Friday).
Our 30-day money-back guarantee
You have 30 days from delivery to request a return, for any reason. To qualify, an item must be unworn or unused and unwashed: clothing with tags attached, and curtains in their original packaging. Both defective and non-defective items can be returned, no reason needed.
In short: request your return within those 30 days and, once we receive and inspect the item, we'll refund the full purchase price to your original payment method within 7 days. There's no restocking fee. If you changed your mind, you pay for return shipping. If the item is defective, damaged or incorrect, we pay. See "Who pays for the return" below.
How to start a return
Email support@wellhours.com with your order number and the item you'd like to return. A short note on why helps us improve. Once your request is approved, we'll reply with the return address and step-by-step instructions. Please wait for those instructions: packages sent back without an approved return request can't be accepted or refunded.
Who pays for the return
If you changed your mind, you pay for return shipping. If an item arrives defective, damaged or not what you ordered, we cover everything: the return costs you nothing, and you get a free replacement or a full refund, whichever you prefer. We never charge a restocking fee.
Exchanges
Exchanges are welcome. Start a return as described above and tell us which item you'd like instead. We'll send the replacement as soon as your original item reaches us.
Damaged or incorrect orders
Please check your order as soon as it arrives. If anything is defective, damaged in transit or different from what you ordered, email support@wellhours.com right away, within 30 days of delivery. A photo helps us move faster. We'll make it right with a free replacement or a full refund, at no cost to you.
Refunds
Once your return reaches us and has been inspected, we'll email you to confirm the outcome. Approved refunds are returned to your original payment method within 7 days of that inspection. Your bank or card issuer may need a few extra days to show the money in your account.
Items we can't accept
For hygiene reasons, we can't accept sleepwear that has been slept in or washed. You're welcome to try clothing on at home to check the fit, as long as it comes back unworn, unwashed and with its tags attached. Curtains must come back unused, in their original packaging. Returns requested more than 30 days after delivery can't be accepted. If a return arrives worn, washed or damaged, we'll email you before we do anything else.
Shipping
Processing and delivery times, and the free US shipping that applies to every order, are set out in our Shipping Policy.
Business Information
Well Hours is owned and operated by R Metsers, a business registered in the Netherlands.
Store name: Well Hours
Company name: R Metsers
Dutch Chamber of Commerce (KVK) number: 96980516
Company address: Sophiastraat 9, Voorburg, 2271 SG, Netherlands
Email: support@wellhours.com
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (ET), closed Saturday and Sunday
We reply within 24 hours on business days (Monday to Friday). You can also reach us through our contact page.